Plans, cancellation and refunds

Clear plans, easy cancellation, and a refund policy in line with UK consumer law. This sits alongside your statutory rights and does not reduce them.

The plans

How to cancel

You can cancel at any time from your account page, or by emailing us (button below). Cancellation stops the next renewal. You keep Pro access until the end of the period you have already paid for. We do not charge you again after you cancel.

Renewals and failed payments (grace period)

Subscriptions renew automatically until you cancel. We send a reminder before a renewal so a charge is never a surprise, in line with UK subscription rules (including the Digital Markets, Competition and Consumers Act 2024 as its subscription provisions come into force, which expect clear pre-contract information, renewal reminders, and an easy way to exit).

If a renewal payment fails, we do not cut you off immediately. We retry over a short grace period of a few days and email you, and your Pro access continues during that window. If payment still cannot be taken, the account moves to the free tier rather than being closed, so you never lose your data.

Refunds (UK consumer law)

• 14-day cooling-off. Under the Consumer Contracts Regulations 2013 you have 14 days from purchase to change your mind. Because this is digital content you can access immediately, that right can be waived once you start using it, but we keep it simple: if you contact us within 14 days we will refund you, no questions asked, even if you have used the service.
• If something is wrong. If the service does not work as described, or was unavailable for an extended period through our fault, you are entitled to a remedy under the Consumer Rights Act 2015 (a fix, or a refund or fair credit).
• Part periods. After the 14 days, cancelling stops future billing; we do not refund the unused part of a period you have already paid for, which is disclosed here and in our terms.
• Refunds go back to your original payment method through our payment provider, normally within a few working days of us approving them.

Your statutory rights are not affected by anything on this page.

We aim to respond within 3 working days. Questions: slowextensionking@gmail.com.